นโยบายการจัดส่ง
Shipping Policy
At Kama Kart Thailand, we aim to process and deliver your orders as quickly and reliably as possible. Please review the shipping information below before placing your order.
1. Order Processing & Dispatch
Orders are processed and dispatched within 1–2 business days after the order is placed.
Our order cut-off time is 12:00 PM (noon).
Orders placed before 12:00 PM will be processed from that business day.
Orders placed after 12:00 PM will be treated as received on the next business day.
Business days are Monday to Friday, excluding Thai public holidays.
2. Delivery Within Bangkok
For orders within Bangkok City, delivery will be arranged through Grab or LINE MAN, depending on availability and delivery requirements.
For the purpose of this policy, “Bangkok City” means areas within the Bangkok Metropolitan Administration (BMA) boundary.
This means that Nonthaburi, Samut Prakan, and Pathum Thani are not considered part of Bangkok City under this shipping policy. Orders to these surrounding provinces will generally be handled through our outside-Bangkok delivery service.
Actual same-day/local delivery coverage may also depend on the courier's available service area at the time of dispatch.
3. Delivery Outside Bangkok
Orders outside our Bangkok City coverage area will be shipped through Kerry Express or Flash Express, depending on availability and the destination.
Delivery times may vary depending on the destination, courier service, weekends, public holidays, weather, and other circumstances beyond our control.
4. Shipping Charges
Shipping charges apply to all orders and will be added to the total purchase amount at checkout.
The applicable shipping fee is fixed at the checkout.
5. Tracking Information
Once your order has been dispatched, we will provide the available tracking information through:
Our website/order system
Your registered email address
The contact details provided with your order
Please use the tracking information to monitor the progress of your shipment.
6. Late or Delayed Orders
While we work with our delivery partners to ensure timely delivery, delays may occasionally occur.
If your order has not arrived within the expected delivery timeframe:
Please check your tracking information first.
If the tracking information has not been updated or the parcel appears significantly delayed, contact us so that we can assist with the courier.
Please provide your order number and tracking number when contacting us.
We will contact the relevant delivery provider and assist with the investigation. Delivery delays caused by the courier, weather, public holidays, incorrect address information, or circumstances outside our control may take additional time to resolve.
7. Lost Parcels
If your parcel appears to be lost or the courier confirms that it cannot be located, please contact us as soon as possible.
We will work with the relevant courier to investigate the shipment. Any replacement or refund will be handled after the courier investigation and in accordance with the circumstances of the shipment and our applicable refund policy.
8. Damaged Parcels
If your order arrives damaged, please:
Take clear photographs of the outer packaging and the damaged product as soon as possible.
Keep the original packaging and parcel until the matter has been resolved.
Contact us immediately right after delivery with your order number, photographs, and a description of the damage.
We will review the issue and, where appropriate, coordinate with the delivery provider to determine the next steps.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including the recipient's name, telephone number, address, and any relevant delivery instructions.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.
10. Contact Us
For any shipping-related questions, delayed deliveries, lost parcels, damaged packages, or tracking assistance, please contact us:
Email: kamakartthailand@gmail.com
WhatsApp / LINE: +66 63 21 36360
When contacting us about an order, please include your order number, Your name in shipping details and tracking number, if available.
11. Policy Updates
We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on our website and will apply to orders placed after the updated policy takes effect.